Only in the last year or so have I been confident enough to ask to speak to a manager when I've been dissatisfied with the answer to a concern I have. So far, each time I've done so I have been told that I can speak to a manager, but they won't tell me anything different. Each time, though, a manager has found a solution for me. It's been an important lesson in standing in my power. Sometimes we're so afraid of being aggressive that we fail to be assertive. We deserve to speak our needs into existence.
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